1. Services rather than physical products
PowerLinks USA provides business support services. There are no physical products to ship or return through this website. This policy explains the general approach to service cancellation and refund requests. Your signed proposal or service agreement provides the terms for your particular engagement, subject to mandatory legal rights.
2. Consultation requests
Submitting the website form does not create a charge, paid subscription, or automatic renewal. If you no longer need the consultation, let us know using the contact details on this website.
3. Cancelling an engagement
Send cancellation requests in writing to the contact listed in your agreement or on this website. Include your business name, engagement or invoice reference, the service involved, and the requested end date. Notice periods, renewal dates, and commitments are determined by the agreement accepted before work begins.
4. Work that has already been performed
Fees for completed, authorized work are normally earned when that work is delivered. If a project ends partway through, we review the work completed, agreed milestones, reserved commitments, and any prepaid amount. A refund for an unused balance, if due, is calculated under the service agreement and applicable law. No blanket “no refunds” rule overrides statutory rights.
5. Errors and service concerns
If a deliverable appears inconsistent with the agreed scope, tell us promptly and identify the issue. We will review the concern and discuss an appropriate correction, adjustment, or other remedy under the agreement. A different business outcome or a change in preference does not by itself show that agreed work was not performed.
6. Approved refunds and third-party charges
If a refund is approved, we confirm the amount and processing arrangement in writing. Where available, it is returned through the original payment method. Bank and payment-provider processing times vary. Software subscriptions, filing fees, and third-party costs follow the relevant provider’s terms and any applicable legal requirements.
7. How to request a review
Contact our contact page. Provide only the information needed to identify the engagement; never send full card numbers, bank passwords, or sensitive accounting documents through the public form. This policy does not limit rights you may have under applicable law.
A question about this policy?
Contact our contact page and tell us how we can help.